|edit| No more issues on missing guild challenge stars?

jimmorrison369

Don't forget! Wait 20-30 minutes before starting the challenge!!
Otherwise they won't count in your guild.

|edit|
It seems to work as intended now.

RiiiCeMaHn

So if you do one of the guild challenges within the first 20 minutes it doesn't register that you've done it?

DIblis

Mine have been counting. Had guild member who had star issues that first week but otherwise he's been fine. Might need to get some clarification, @Shteevie ?

jimmorrison369

DIblis said:

Mine have been counting.

Mine didn't last week. First 27 stars didn't count because I got them right after the challenge started.

jimmorrison369

RiiiCeMaHn said:

So if you do one of the guild challenges within the first 20 minutes it doesn't register that you've done it?

They will count for you, but won't count for your guild.
(or at least, this happens to a lot of people, can't say if this counts for everyone)

Shut_Up

@DIblis it's definitely a known issue that NG has addressed in multiple threads and said they hoped it was fixed 2 weeks ago but this may be the 4th week in a row where there may be an issue with stars.

DLich

@Shteevie said here

Shteevie said:

The issue is that the servers are overloading when the challenge starts. We bought extra bandwidth this last week and it still wasn't enough. We have client and server changes coming that should help alleviate the problem in the next update, but for now, the solution is to buy a fatter and fatter pipe every week until the issue is minimized.

Did you guys make sure you got a fatter pipe for today?

Poppy

Im giving it at least an hour

zbot

It's working for me, I'm testing it out.

jimmorrison369

I started 20 minutes after. No issues.

LadyAquila

I hit it right when it started. No issues.

Pig

Same here. If this means NG has fixed this issue then I'm very grateful!

Shteevie

I was waiting as the timer his 0s and jumped in. My guild info showed immediately, and there was no delay or graphical error as we had seen in the last couple of weeks after 2.2 launched. Everyone in the pool!

zeeblack

Last week, it happened with me and my some 27+ stars were not counted. I lodged a complaint but nothing happened. This week faced no problem and all my stars have been counted.

MadPuppy

What happened @zeeblack is Next posted several times on that topic here on the forum explaining the issues (including the unfortunate fact that lost stars were just that: lost stars) and telling us they were working hard to fix this asap, since obviously this was a big and very unwelcome issue, both for the players as well as the developer. And lo and behold, this time round the problem did not occur.

Gladi

Well, no problems at start but I lost 6 stars just now...do we have to check connection to guild everytime we want to make challenge mission @Shteevie ?

Shteevie

Well, the problem we have been seeing had to do with the server bandwidth being maxed out at the start of the challenge. This would cause you to be unable to see you guild.

If you can compare your star count to the guild list, this isn't the same problem.

I do remember hearing from the server guys that the guild leaderboards can sometimes take a while to catch up to each person's own list. However, before the "start of challenge" bandwidth issue, I don't think we had widespread star losses.

So I'm guessing that those stars will appear after a while. I hope that is the case.

BigFellaSteve

I've lost 12 stars tonight which is really annoying as didn't notice at first or I would have stopped and waited...

@Shteevie I've rebooted a few times to see if it would catch up...but it hasn't

Shteevie

It's not about rebooting - rebooting your device doesn't change the rate at which our server collects and collates data. I'll let the server team know that this is going on, and they will add it to their current work of correcting these systems.

Gladi

@BigFellaSteve Well, for me restart with wiping memory worked.
And @Shteevie it is not a "server delay issue". It was definetly not at begginning of challenge, as i already had 170+stars.
From picture below you can see I have 207 stars, but only 201 counted for guild.

BigFellaSteve

@Gladi how do u restart with wiping the memory...sounds dangerous....

Gladi

I mean RAM, not ROM memory @BigFellaSteve. On android there is posibility to cler memory(unless you lock app to not be removed). That I meant with "wiping memory".

gespuer

Should we wait to start this challenge, too?

ant

I would

jimmorrison369

Started directly this time. No issues

Teeceezy

Yup, worked fine for me.

EDIT: And for those who sit in the same room as me.

rgerkman

No Issues here or with my Guild