How long are you locked in?

Walkingfred
Walkingfred Member Posts: 7
in Guild Wars Discussion
Hi there. Just wondering how long you are locked into waiting on the pre-load screen. The war was supposed to start already but we only had 5 members signed up and waiting. Now we seem to be stuck on the preload screen and can't withdraw. Is this a glitch or am I just impatient? :-)
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  • SCBMA
    SCBMA Member Posts: 2,352 ✭✭✭✭✭
    @Walkingfred
    That happened to us but I was only frozen for a couple of minutes. Did you try restarting your game?
    JenngSPC_TORRES
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  • Walkingfred
    Walkingfred Member Posts: 7
    I tried restarting. I'll try again. Admittedly, I haven't belonged to any guild so I was jumping around to different guilds to try a battle. I thought the game tried to slow me down on that. Ha ha!
    MystiqueSCBMAJenng
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  • SCBMA
    SCBMA Member Posts: 2,352 ✭✭✭✭✭
    Oh, well I hope restarting works. But yours might be a different issue if you were guild hopping...I don’t know. Sorry.
    Jenng
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  • Walkingfred
    Walkingfred Member Posts: 7
    I'd say I've been stuck for probably the last 15-20 mins. The pre-load screen just says <1minute for a while now. I've been a bit of a guild war opportunist. Ha ha. Just wanted to check out a battle. :-)
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  • Walkingfred
    Walkingfred Member Posts: 7
    Thanks for the tips. Tried restarting a few times and still no go.
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  • Kaz
    Kaz Member Posts: 1,420
    Walkingfred said:

    Thanks for the tips. Tried restarting a few times and still no go.

    Thanks for the report! Our devs are investigating it at the moment. But we haven't found the root of the problem yet.

    Could you please contact our support team in the meantime so we can let you know once we solve the issue? Thanks!
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  • Walkingfred
    Walkingfred Member Posts: 7
    Thanks! I'll figure out how to contact support and then I will contact support! :-D
    Kaz
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  • Kaz
    Kaz Member Posts: 1,420
    Walkingfred said:

    Thanks! I'll figure out how to contact support and then I will contact support! :-D

    If you open your game and tap the cog icon on the top right corner of the screen you will find an option called "help" and then "contact us".

    Or you can send them an email, but then they won't have the information from your account, so if you choose to send an email, please provide also your: in-game name, guild name, and player level. Thanks! :)

    https://nextgames.helpshift.com/a/the-walking-dead-no-man-s-land/?contact=1
    JenngSPC_TORRES
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  • zbot
    zbot Member, OW Moderator, NML Legendary Moderator Posts: 7,683 ✭✭✭✭✭
    In the game, Click settings (gear icon), click Help, then Click on any FAQ to see the answer, you should see Contact Us.


    Feeling Lost, Click Here!
    KazJenng
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