We lost our keys for two days.

mir
mir Member Posts: 228
Hi, this is really starting to happen, it's been a long time since this happened.
We played against TOP guilds, which makes it even sadder.
I know that the gold tools will not return today, as well as the time spent, although people spend real money and their time on it
I understand that this is a Beta War, but money is unfortunately not Beta. How would you solve all your mistakes if we didn't spend our time and money on it and didn't inform you as soon as we see something wrong in the game, errors?!
I ask you to urgently consider Compensation options in such cases, otherwise it all looks ugly from NG.
We played with Wild Walking, the key disappeared, played on March 5, and with the RottingInHell team-we suspect that we closed the mission but it did not close, on March 7 .
[Deleted User]Vastichmiori199373MuchachoChrisScorpio

Comments

  • Fluxxx
    Fluxxx Member Posts: 1,109 ✭✭✭✭✭
    Hi mir,

    We do offer compensations for various issues in GW, including the one you mentioned about missions not closing, just submit a support ticket :) 

    I'm not sure what you mean by keys dissapearing, because that's not an issue that we've had - in all cases where something like that was reported we ended up finding that the full amount of attacks was actually used, and it was just a miscalculation.
    Muchacho
  • [Deleted User]
    [Deleted User] Member Posts: 996
    edited March 2021
    Fluxxx said:

    I'm not sure what you mean by keys dissapearing

    our teammate go on mission in 6E, complete it and exit but mission on map wasn't complete and his sword wasn't spent 
    but when he go on next mission he lost 2 swords at one time, I'm saw that on score screen
    so we have lost 1 sword

    update: it was 5F not 6E sry
  • mir
    mir Member Posts: 228
    @FluxxxThank you for your quick response. What can I not say about the ticket in the game, there I have not been answered for another question for a week. It is also written there, do not write much , we do not have time :).  My friend above wrote an exact description of how it happened for the first time on March 5. Dear , this is coming, so I write to you here :).
  • Vastich
    Vastich Member Posts: 44
    Crocodile said:
    Fluxxx said:

    I'm not sure what you mean by keys dissapearing

    our teammate go on mission in 6E, complete it and exit but mission on map wasn't complete and his sword wasn't spent 
    but when he go on next mission he lost 2 swords at one time, I'm saw that on score screen
    so we have lost 1 sword

    Absolutely the same situation on Tuesday. Because of this sword Red Snow had an wrongful and undeserveddefeat against GK Crew and as was become clear later it may be say that lost the 1st total place for the full week. Though, considering such problem for another guilds and teams, who knows how many results per week was honest. For why we have a wars, the results of which nobody can say how much honestly their results?

    Dear @Fluxxx, it is really not so rare situation where somenody have a banal miscount with quantity of swords. But it is not this case because not only one case happened previous week.

    [Deleted User]miori199373mirNova_TWDChrisScorpio
  • WellyLuga
    WellyLuga Member Posts: 3,259 ✭✭✭✭✭
    1 sword lost? You would have lost anyway, I believe it was 4995 vs 4860 :wink:
  • [Deleted User]
    [Deleted User] Member Posts: 996
    WellyLuga said:
    1 sword lost? You would have lost anyway, I believe it was 4995 vs 4860 :wink:
    we anywhere say that we win if sword wasn't lost? 
  • WellyLuga
    WellyLuga Member Posts: 3,259 ✭✭✭✭✭
    Crocodile said:
    WellyLuga said:
    1 sword lost? You would have lost anyway, I believe it was 4995 vs 4860 :wink:
    we anywhere say that we win if sword wasn't lost? 
    I'm only messing around, just saying - it didn't cost you a win bonus
  • [Deleted User]
    [Deleted User] Member Posts: 996
    edited March 2021
    WellyLuga said:
    Crocodile said:
    WellyLuga said:
    1 sword lost? You would have lost anyway, I believe it was 4995 vs 4860 :wink:
    we anywhere say that we win if sword wasn't lost? 
    I'm only messing around, just saying - it didn't cost you a win bonus
    it's demoralising a lot, we already has one red gas use at that time and then this bug