GW Battle Anti-walkers v Legacy EH

lossa

First of all i would like to congratulate Legacy EH in their win against Anti-walkers today.


Secondly we had a bug in our war today that it seems ultimately cost us the win.
we had sector 18C closed, this was confirmed by the person doing the HK mission, and visually by our guild leader. Our sector score for 18C was added to our total, we had just enough swords to complete 11C and 19C which would have given us a total score of 14613.
However , 18C opened up again with 1 HK battle still to close out, and our score dropped back down, and with no spare swords could not close it again as we also lost the initial sword for closing it the first time,
the person doing the HK missions had a score in the end of 356 as they used 1 red gas on a retry. this would confirm that there was no losses.
I know this is Beta and i am trying to word this complaint as polity as possible but for a bug like this to happen after all our time and efforts is absolute BS.
We have a guild leader who spends a lot of time and effort to plan and co-ordinate these battles who is now ready to throw in the towel, 
If we get beaten by the better team on the day we can accept that no problem, But to get beaten by a bug like this is extremely demoralizing.
we don't even care about the missing RP's.
what we do care about is peoples mental health.

@Lexia

Lexia

@lossa sorry to hear. Please do still have the effected player reach out to support so they can check what has happened, as well as look into possible compensations accordingly.

FuriousMoldovan

@Lexia possible compensations are always RP (reward points), which is unacceptable.

The only acceptable solution should be added VP (Victory Points) lost due to bugs, which never happens and is impossible according to in-game Support.

Lexia

Unfortunately that is exactly the case 😕 @FuriousMoldovan. But at least for now we can try to figure out the cause, as well as make sure potential missed RP and resources are shared with the effected players

lossa

Hi @Lexia
the total incompetence of the support team on this issue is beyond poor.
please see the correspondence between our Guild Leader and support.
i would like to say it is beyond belief. But unfortunately as this community has come to learn the hard way, i don't even think we are that surprised.
following pictures are self explanatory.

ZaTTeRiZeD

I was part of that battle and just looking at the numbers during the match and I thought something was askew. I kept waiting for Anti Walkers to close a PvP in 20-C. Alas it was a glitch. That stinks & I'm sorry. Is Guild Wars not fixable at this point? It's a big draw but pointless if the results aren't accurate. 😕

Lexia

@lossa thank you for sharing.

I think there has been a miss on checking the correct dates and information, apologies for that. I'll reach out to them for a closer look. Thank you for your patience in the mean time!

lossa

ZaTTeRiZeD said:

I was part of that battle and just looking at the numbers during the match and I thought something was askew. I kept waiting for Anti Walkers to close a PvP in 20-C. Alas it was a glitch. That stinks & I'm sorry. Is Guild Wars not fixable at this point? It's a big draw but pointless if the results aren't accurate. 😕

Glitches happen, would have been very close fight.
we are just more annoyed that they cant even be trusted to investigate what happened properly so it doesn't happen again in the future.
we got no feedback as to what or how the glitch occurred.

They have since awarded the correct RP's to the correct players, which again although welcome, we don't really care all that much for. 

Lexia

Thank you for the getting back so quickly and for sharing the feedback @lossa. I'll look into this with support