After update, game will not load

PAJ

Hey there, I play on the newest iPad Air. Never had a problem. After I updated today the game will not load. When I try to load the app will sometimes disappear or when it does start to load the loading bar goes so far then stops. All other apps on my iPad works great but the game. Any solutions would be great. Thanks.

PAJ

Disregard message. Problem solved.

dawnib

I am also using an Apple IPhone and have had trouble with the app. It would crash after I used a grenade etc. now the game won’t load at all. Is there something I need to do?

zbot

@dawnib did you update the game?  There's a hotfix that was released today.

powersurge

I’m having the same issue. Game won’t load today I was able to update the game and played right after the update. Today the game won’t load. Gets to the point of killing walkers and won’t progress any further. 

zbot

@powersurge contact in game support, click settings (gear icon), help, contact us

rustynail

Hello,

I need help, after update the game will not load.

I haven't had this problem with updated the game for years.

Using an Iphone 7  with iOS 15.3.1

It freezes at the Killing Walkers startup screen. It actually locked up my iphone a couple of times.

I deleted and reinstalled and now it opens but as a beginner, not as my last saved status on game centre. Game centre shows my achievements but not a way to reinstall at my saved level.

How can I recover my game at current levels?

I can't access in game gear for help because it says on the newly installed version I am not registered.

Please assist as soon as you can.

Thank you

zbot

@rustynail

try to logout of Game Center and log back in, if that doesn’t restore the game then it’s a lost game and only support can help please use the in game support request to contact support.

https://nextgames.helpshift.com/hc/en/4-the-walking-dead-no-man-s-land/faq/229-i-lost-my-game/

rustynail

Hi, I tried logging out and back into game center but it didn’t resolve the issue. I sent support ticket in but no reply. I sent all info i have to support but i don’t remember my player level because i wasn’t expecting to lose my game. Been playing since the beginning, 6-7 years. Level was high

zbot

@rustynail please be patient and wait for support to respond.  

Yikes

@rustynail

I had a similar issue from one of the previous game update.  What resolved it for me was to delete and reinstall the game using the original Apple ID that I used on the account I wanted to restore.  I think that the game tracks you based on the Apple ID you used to originally install the game.  Also, log into the Game Center using the same ID as the game account you're trying to install.  Afterwards, restore from the Settings menu in the game.  Hope it works out for you.

rustynail

Hi its been a week and I still gave had no response after contacting support. I still can’t retrieve my game account since the update. Still cannot play. Trying to be patient but even an acknowledgement that they are working on it would be nice. Thanks

zbot

@rustynail when did you last contact support?

can you provide your in game name and guild?

rustynail

Submitted support ticket last Friday and again last Sunday. In game name is Rusty Nail, Guild is the killjoys

Lexia

@rustynail please make sure to check your messages for the most recent response from support. If you still have any questions or need additional help, just reply back and support will continue the case and help you out

rustynail

Hello, i keep checking both of my email addresses and so far I have no response from support in either of them. Not in spam etc. I know my email works because the link to reset me forum password was sent there on Feb 12, 2022. 

Where are you sending you support messages?
thanks, Rusty Nail

zbot

@rustynail check in game, click settings (gear icon), help, contact us you should be able to see if there’s a message 

Lexia

There has been at least 3 messages sent to you after your initial contact @rustynail, so please take another look in your email. If you can't find anything, please reach out again and make sure to keep an eye out for responses afterwards

rustynail

Okay I am completely lost.

I loaded the game and clicked on the gear icon, help and there are no notifications to be found.

Also I have check me email again thoroughly:spam,junk,all folders and there are no support emails.

I know it is working because i have email from Next Games regarding forum login pword change and also recent request from thread I follow on forum regarding joining a guild.

Can you please send me message via forum to show me what email address you are using?

Thank rustynail

Lexia

You can send a new message through here, and make sure to remember which email you put there as the contact

https://nextgames.helpshift.com/hc/en/4-the-walking-dead-no-man-s-land/contact-us/

rustynail

Ok, I used that link and just sent my 5th support request today.

Lexia

Just confirming that support has responded to each message with instructions on what to do

rustynail

I received one response from Dan with support. 🙌 I followed instructions. Deleted and reinstalled the game. Signed out and then signed back into Game Center, 
i still haven’t beem able to play or try to connect to my saved game. Every time I open the game it gets stuck at Gathering Supplies. 

Any ideas how to get it to open?
Thanks in advance!

Lexia

@rustynail please continue through support since they have full visibility of your account and can discuss the matter with your directly

rustynail

Yeah hurrah!! I finally have my game back at level 75 
I thank everyone who helped and also I thank you all for your patience. I downloaded today’s newest update and all is well. 

zbot

@rustynail great news and with that this thread is closed.

Next time start your own thread if you have game issues.