Deleted app storage, please help

DoesNotMatter

Cleared app data on accident, and it erased the entire profile, reverting me back to being a brand new player. Is there cloud storage of my account to fix this?

ATLAS-Z

DoesNotMatter said:

Cleared app data on accident, and it erased the entire profile, reverting me back to being a brand new player. Is there cloud storage of my account to fix this?

Send a ticket in through help desk. Your account is linked to your Google iTunes Etc profile

zbot

@DoesNotMatter

Home / My Account

I lost my game!

Last Updated: 513d

If you lost your save game data after you deleted the application or while transferring your game to another device, you can recover it via your Game Center or Google Play account.

If that doesn't work, first make sure you have your new game attached to your Google Play or your Game Center account. Then contact us from the in-game Settings providing the following information and labelling your message "I lost my account":

• In-game player name of original game
• In-game player level of original game
• Name of guild from original game (if applicable)
• Platform (Android, iOS)

If you made in-app purchases on the lost save game, remember to include receipts of your purchases in your message. These will help us recover your account.

Remember to send all the necessary information for a faster account recovery process!

DoesNotMatter

Thank you. Got it back via Google Play.