Total Havoc Campaign: Weapon Spec Unchanged, 500 Gold Reward for Players

Walking_Fred

@Pablointhehouse @AngeliaYang You could perhaps consider just giving everyone both of the originally advertised weapons. Everyone, whether they participated in the campaign fully, partly or not at all. And letting those who earned weapons under the campaign keep those as well.

Deca’s solution, by contrast, seems horrendously time-consuming and complicated. And, given the new clarifications, destined to cause yet more upset among the player base. 

Many (including me) interpreted the original plan as meaning the gold compensation was in addition to the weapon swaps. For them, it now effectively (ie net result) costs 500 gold to get the weapons that were originally advertised. In addition to the gold spent on boosting the Distance. And many will be very upset at not being able to swap just one weapon, if that’s all they’ve earned. Neither of which seem fair to me.

Smoose89

It's not very fair that it only applies if you have both weapons. You could of updated us before hand to let us know the requirements to get the initial content that was mentioned. Just seems a cheap way to bail out.

ATLAS-Z

Walking_Fred said:

Deca: Players who only earned the first weapon can’t exchange it. 

My advice to these players is to send in a ticket anyway. Say only "Yes I would like both campaign weapons replaced with the ones from the update notes."

Even though the second weapon wasn't earned shouldn't matter. I can't speak for them but this is my opinion. If they don't honor it they don't honor it, but still worth the attempt

The_Witch

DECA, according to your first post, there was no need to unlock both weapons.Now, you are listing new, ridiculous rules. How convenient! If you had specified it earlier, it wouldn't have caused such a mess. 

DECA, I foretell you bright future, full of $ and happy users.

You play dirty. Gr8 job!

IoSonoSempreNegan

DECA GAMES, please take a deep breath and reflect, you haven't done anything right since you arrived, you've only created confusion and disappointed the players.

Stop, you're still in time.

Billdinger

These people are complete scumbags. F*ck all of you and your empty promises. DICKA is doing their best to kill the game off, so they don't have to allocate resources to it. Job well done, a*sholes. You're doing just that in short order.

Mcellus

How can you say we have to have both weapons for them to be replaced after the campaign has already ended? If known that i would have gotten both just to replace the wrecker. I didn't even want the polearm but was willing to use gold for wrecker replacement. That's a false advertisement/promise. Getting fed up with all the nonsense this company is doing. Even when they seem like they are doing something nice for the players they go back and make it worse

LoneWanderer360

Looks like I won't be spending any more money on this game for a while until I see how these issues play out. 

Killdozer187_

Wait... So now the goalpost has moved and I can't exchange the shotgun that I rightfully earned for the original from the update notes even after I was told that I would be able to exchange it. Is this correct?

Welcome to the Dickya gaming experience.

Hellnight

Those who improved a weapon can't ask for the change either? This is already deadly! Many players DO NOT know how to identify weapon traits well! It is our duty as community leaders to inform you! They also made MISLEADING PUBLICATION, reported that they analyzed and considered that the traits that finally arrived were better, when they really ARE NOT! In their justification they made the mistake of giving gold! Why give compensation if they already gave something better??? I am informing my more than 200 players, and at the same time we have a group of Spanish-speaking leaders who will do the same with everyone!!! Regardless of this, I will make reports to google and others, as well as analyze suing for fraud!

Unusual is this! Fooling people as if they were brainless people!!!

Alysoanpes

It would be comical if it were not tragic!

Vikachiu

The original post updated in-case you guys didnt see. 

Annoying we cant get compensation for resources invested already and/or for players who dont have both items. I think the most easiest thing from a technical and operational aspect would've just been to give the original two weapons in a bundle for free and just leave it there.

Im quite glad I didnt tempt myself to spending money on some recent bundles or survival pass. Im definetly not willing to invest any more money in the future due to this fiasco, even if i know these purchases will improve my game experience just out of principal after all this. 

IoSonoSempreNegan

Vikachiu said:

The original post updated in-case you guys didnt see. 

Annoying we cant get compensation for resources invested already and/or for players who dont have both items. I think the most easiest thing from a technical and operational aspect would've just been to give the original two weapons in a bundle for free and just leave it there.

Im quite glad I didnt tempt myself to spending money on some recent bundles or survival pass. Im definetly not willing to invest any more money in the future due to this fiasco, even if i know these purchases will improve my game experience just out of principal after all this. 

I won't complete the next campaign, this one was a disaster and the next one is already a predictable fiasco. I don't think they will be able to release anything interesting for the next paid pass and after what's going on with the two swapped weapons, I don't trust them.

MARCOSfcs

Dear DECA. I sincerely hope that your
 position is revisited as to requiring 
you to have earned both weapons in order
 to switch to the original advertised
 traits. We shouldn't even need to 
request this change, it should be done 
automatically. It was a mistake by the 
DECA team, and the players are being
 penalized. Does not make sense. 
At no point was it announced, until the 
end of the campaign, that you would need 
both weapons to request an exchange for 
the original. I hope they review their
 position, that way it's not a good 
start.

Sincerely, MFCS.

Alysoanpes

It's really sad to see players being treated with neglect once again.

 Several players reported the error on the first day of the Campaign and DECA took 7 days to recant.

 But most serious of all is the fact that they have omitted the terms used to change weapons.  The vast majority (like me) used a considerable amount of XP to be able to level up the two weapons and now they say that due to "technical limitations" they will not be able to reimburse the players.

 In my view, there are no technical limitations, but a great meanness on the part of the developers.  After all, I can show how difficult it is to compensate players who are feeling aggrieved.

 I think everyone will be pleased to open their game on April 3rd and find this pack:

 Then I ask the developers at DECA GAMES:

 1. Is this an impossible thing to do?

 2. Would it break the game?

 3. Are you doing any charity work?

 4. Are these weapons the biggest game-changers?

 5. Will you stop profiting from new paid versions of these weapons?

 I think the answer is "NO" to these 5 questions.

 It's not difficult to make your customers happy, just be fair and stop being petty!  If the weapons are good and in the future the paid versions are interesting you will profit as usual.  Just don't be stingy and let your players down!

Skadi

i didn't get any response by tapping on it, am i doing it right? 

ATLAS-Z

Skadi said:

i didn't get any response by tapping on it, am i doing it right? 

Click.. no it did not help. So message will be sent to them. 

Billdinger

These stunads have no idea what they are doing. We can actually file a complaint with the FTC (Federal Trade Commision) on the basis of "bait-and-switch" tactics which are punishable by fines by Federal Law.

Vikachiu

Hi everyone, 

There's a new option on the support button. I add a snippet of the convo you get.

Ramrod

'Due to technical limitations, if players choose to replace their weapons, we can only provide the original version of the weapon and we cannot retain any upgrades or compensate for any resources consumed during upgrades' 

Could we destroy the wrong weapons to retain resources we spend for upgrades and get the original version? 

Ramrod

Or as a compensation Deca could give us 3 Upgrade+ Token per weapon.

😁😁😁

Billdinger

So, the dick wads will take back the 500 gold they are giving as a "gift" to replace the weapons starting on 4/3? I have literally seen it all now. What a fucking joke. You people are complete idiots.

Griplee

Deca games we NEED to deduct the 500 gold back 
Let's be honest you really don't NEED to at all.
What you NEED to do is try and get the games players back to playing and enjoying the game again without this distraction..
Just for arguments sake let's say I didn't reset the distance... I still would of earned the Wrecker Shotgun with the original traits if you hadn't switched them without spending any gold...But because of your mistake I've had to reset distance twice which costs me 800gold to Qualify the weapon switch..Because of your mistake you offer me 500 gold compensation then decide to take the gold back to rectify your mistake...I honestly think you want us all to stop playing the game

Killdozer187_

Hello,
You have reached the grand experiment. We're not home right now, at the tone please leave us a message and we will return your call shortly if you have any doubts. Beeeeeep 

ATLAS-Z

Billdinger said:

So, the dick wads will take back the 500 gold they are giving as a "gift" to replace the weapons starting on 4/3? I have literally seen it all now. What a fucking joke. You people are complete idiots.

Spoken like a true gentleman lol. Classy bro. 

hdhdh

I want my god damn shotgun with the original traits

Governator

Governator said:

I asked Support if I upgraded the Hunter Weapon before the end of the campaign, but then decided I wanted the version announced in the Update Notes, would I get the new version fully upgraded?

They had no clue.

I then said if I got the weapon un-upgraded, I would ask for the lost XP and time. They responded that they don't give compensation if it is not an error on their part.

Not impressed with Support right now.

Now we get the answer to my original question after I upgraded one of the weapons. There will be NO return of lost XP and upgrade time. That’s a really bad move DECA. You need to rethink your view of customer support because you are failing miserably. 

Amie408

The 500 compensation gold was for all of this inconvenience and should be awarded regardless with original spec weapons. I do occasionally make purchases in game but if this is how you're going to treat all of your players, I will refuse to make future purchases.  I do want both weapons exchanged and the inconvenience gold! The amount of time players have spent on just trying to keep up with this issue is worth the 500 gold!

DECA should have been clear from the beginning but instead are now saying you have to have both weapons AFTER campaign closed, the 500 gold gets taken back and XP is not returned for upgraded weapons.  This is unacceptable!  DECA should have made all of this clear in the original announcement.  ALSO, how are they going to get 500 gold back if it was already spent?  This is ridiculous, time consuming and frustrating for your players as well as the amount of customer service messages DECA will have to respond to. Make this right DECA!  

Governator

March 20 exchange with Support. 

“Probably” is the answer I got about upgrading the weapon and then replacing it. Nice support answer. Thanks DECA. 

MrLucky

So far, a straight up dumpster fire.