New Update on the Current Situation!

Vane
Member Posts: 228
Hi everyone!
I am very sorry for not being able to reply to more of your messages and threads in the last 12+ hours! Most of my time and of our team went into fixing the situation with people stuck on the loading screen, which is our number one priority to fix. The recovery process of these accounts is unfortunately quite complicated and time-consuming, and we are continuing to work on it. It was a very long day yesterday, so after some sleep I am back!
We have just recovered more accounts in the last hour (1600 or so), so please try to login again if you've been stuck so far!
We are also working right now on a permanent fix for this, which should be deployed within a few hours, which SHOULD fix everyone trying to access the game! I will let you know about this as soon as more information is available.
Also, some more announcements are coming up shortly, both on the forums and in the game news! I am currently working on arranging a better solution(s) for the current situation. As the fix for people being stuck is almost finished, now it is a good time to continue with the present in-game situation. So more information coming soon!
I am very sorry for not being able to reply to more of your messages and threads in the last 12+ hours! Most of my time and of our team went into fixing the situation with people stuck on the loading screen, which is our number one priority to fix. The recovery process of these accounts is unfortunately quite complicated and time-consuming, and we are continuing to work on it. It was a very long day yesterday, so after some sleep I am back!
We have just recovered more accounts in the last hour (1600 or so), so please try to login again if you've been stuck so far!
We are also working right now on a permanent fix for this, which should be deployed within a few hours, which SHOULD fix everyone trying to access the game! I will let you know about this as soon as more information is available.
Also, some more announcements are coming up shortly, both on the forums and in the game news! I am currently working on arranging a better solution(s) for the current situation. As the fix for people being stuck is almost finished, now it is a good time to continue with the present in-game situation. So more information coming soon!
Comments
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Thanks @Vane
As crap as this is for the players affected, I'm sure the dev team are absolutely mortified. Hope it gets sorted soon so everyone can get back to normal (and obv working on 3.2). -
As much as we are frustrated with the situation, some of us try to feel your pain as workers and human beings too.
Good vibes! -
Hope that gas and double xp not last goods for this horrible situation... Waiting for x2 for new survivols
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> @bladgier said:
> I'll forgive you with double token stabby Rick call hahah 😀
They need to give us paupers who haven't got thousands of radios some before that 😂 -
Thank you sooo much @Vane I’m finally back in!! Was having serious withdrawals!!⚔️ Leader/Elder TheHerdReborn/TheHerdReturned⚔️
🌟IGN: Rene 🌟 Line ID: Mystique_01 -
> @bladgier said:
> I'll forgive you with double token stabby Rick call hahah 😀
Are you still hoarding radios???? -
No...Radioactive first from today to Tuesday and they can start 2X Hero calls anytime after.
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Thanks @Vane
It seems clear you guys are as frustrated as the players, and I know handing out goodies isn't great for the bottom line, but it sure does spread some good will.
Some players will still gripe and bitch no matter what compensations are given, but many of us are truly grateful and hoping you guys get things rolling smoothly.
Cheers
#Zombrex (Neo / Horizon / Genesis / Prime / Elite)
Are you Lost? Alone? Looking for a killer team to have your back?
Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in.
Remember, search ZOMBREX FAMILY.
Our page :
https://m.facebook.com/Zombrex2015/
Send me a PM or message ATLAS#5063 on Discord -
> @romeo said:
> No...Radioactive first from today to Tuesday and they can start 2X Hero calls anytime after.
With a public schedule of calls. -
We used to have that some sort of calendar for hero calls 🤔
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@Vane We need to know what the weekend event will be, please disclose it quickly.
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I called off this weeks challenge
I am not going to loose all my round passes again
I'll wait until this is fixed and I see round passes working for others next week -
You’ll miss out on your spring tokensEL34xyz said:I called off this weeks challenge
I am not going to loose all my round passes again
I'll wait until this is fixed and I see round passes working for others next week
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> @Michonor23 said:
> I called off this weeks challenge
> I am not going to loose all my round passes again
> I'll wait until this is fixed and I see round passes working for others next week
>
> You’ll miss out on your spring tokens
Naw, my man @Vane is gonna toss it 500 spring tokens for everyone. It'll be good.
#Zombrex (Neo / Horizon / Genesis / Prime / Elite)
Are you Lost? Alone? Looking for a killer team to have your back?
Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in.
Remember, search ZOMBREX FAMILY.
Our page :
https://m.facebook.com/Zombrex2015/
Send me a PM or message ATLAS#5063 on Discord -
But the call of the survivors when it end? Time is not written...
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Followed by a free special weapon, the "Spring Scythe" which has a special ability to harvest all the rage from people who have spent gold on 2 x Distance resets.ATLAS-Z said:> @Michonor23 said:
> I called off this weeks challenge
> I am not going to loose all my round passes again
> I'll wait until this is fixed and I see round passes working for others next week
>
> You’ll miss out on your spring tokens
Naw, my man @Vane is gonna toss it 500 spring tokens for everyone. It'll be good.
Make it so. -
I was one of the fixes and was able to get on this morning finally, Thank you! I tried like hell to finish the daily quest for the rewards and spring tokens, but was unable to finish and claim them before the quest refreshed! Just missed it by 1 mission! I did purchase tokens from the store, but I'm not sure they were from today or yesterdays spring tokens. Will it be possible to get this missing tokens? I submitted a ticket, and hoping they can sort it out!
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I've never seen such a long delay in solving the problems in this game. Can't they disclose what event tomorrow is?
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He will in a short time 👍
Right @Vane ? -
I assume all hands are on deck at the moment trying to fix the login problems a lot of accounts are having. Once they've got that all sorted, I'm sure we'll hear. I'd rather Vane and the rest of NG concentrate on their jobs, rather than spending time on the forum.TCBRITO said:I've never seen such a long delay in solving the problems in this game. Can't they disclose what event tomorrow is?
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@Cronus yes in fact I am
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Thank you @Vane for update
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@TCBRITO I would think that up to a certain point the longer we wait to hear what the event is, the better it will be. Maybe we will be getting some of the things I suggested but they want to see if it works first. I'm hopeful here that we will see some of that, but at the very least I'm certain the weekend event will be good no matter what it is.
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Want to know what good it is to give us double experience points when all the bonus boxes contain canned tomatoes. My canned supplies have been maxed for days. Really. Fix something or offer something we can buy with canned tomatoes.
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How in the world with everything going on does NG have the nerve to offer a "40 radio" call after all of the screw ups this month? I find it insulting to only receive 250 gold, have to grind for radios during just a radioactive event, and the selected hero call is a "40 call"? That's messed up. Throw us a bone and make the current hero call a "10 radio" call instead of normal players wasting time grinding to get better again. I am about finished with this game. No joke...
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People the grind is intended...not saying all this crap that is going on is intentional BBBUUTTT???
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