major bug missing win reward points if you login late

tjhookr
tjhookr Member Posts: 73 ✭✭✭
edited May 2020 in Guild Wars Discussion
so if you log in after the war has ended and you try to claim your reward points that you get for winning, you can't get it, the win and tier count page won't pop up. Me and my guildmate both are cheated out of our winning bonus, in my case it is more than 600rp. I have submitted a support ticket, I hope I won't be shrugged off that this is beta and f off like last few times ...
@Fluxxx can you look into this this? is a major hit for some people and definitely should not work like this. you only have a few hours to claim your winnings! I can imagine if I were in a timezone that these few hours were in the middle of the night, I would have no chance to claim my winnings. this is unacceptable!
[Deleted User]Tetram

Comments

  • deividaclima
    deividaclima Member Posts: 36
    I had the same problem
  • Paste
    Paste Member Posts: 848 ✭✭✭✭✭
    edited May 2020
    [nevermind, I misinterpreted]
    If you want to get better at this game, join Discord and learn badge crafting and much more: https://discord.gg/cDhgv3AJ89
  • ATLAS-Z
    ATLAS-Z Member Posts: 6,693 ✭✭✭✭✭
    Yes this happened to me.

    Victory was assured last night before I went to bed.

    While I slept, battle ended.

    We won.

    When I woke, next war week notifications up and running. But no x1.5 multiplier for me.

    I sent in a ticket @Fluxxx


    #Zombrex (Neo / Horizon / Genesis / Prime / Elite) 

    Are you Lost? Alone? Looking for a killer team to have your back?
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    Send me a PM or message ATLAS#5063 on Discord

  • Tetram
    Tetram Member Posts: 1
    edited May 2020
    The same problem for me. about 400 points of reward missing this morning.

    And I saw the problem last battle with RP bonus points of a sector closed between my deconnection before the sector was closed and my new connection after the end of the battle. I received the end sector points but not his 1.5 multiplier
    tjhookr
  • ATLAS-Z
    ATLAS-Z Member Posts: 6,693 ✭✭✭✭✭
    I'm guessing it's because the new week war is rolling already with sign ups today. There's no way to even see last week's battles that ended 7 hours ago.

    This is a problem if we can't collect our rewards.

    They'll have to either fix it or cancel Sundays.


    #Zombrex (Neo / Horizon / Genesis / Prime / Elite) 

    Are you Lost? Alone? Looking for a killer team to have your back?
    Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in.
    Remember, search ZOMBREX FAMILY. 
    Our page :
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    Send me a PM or message ATLAS#5063 on Discord

    Artminius
  • tjhookr
    tjhookr Member Posts: 73 ✭✭✭
    Tetram said:

    The same problem for me. about 400 points of reward missing this morning.

    And I saw the problem last battle with RP bonus points of a sector closed between my deconnection before the sector was closed and my new connection after the end of the battle. I received the end sector points but not his 1.5 multiplier

    yes I had that problem before. received the answer from support that gw is beta and they won't do anything, I guess they won't even correct it in the code ...
  • Billdinger
    Billdinger Member Posts: 311 ✭✭✭✭
    This is complete BS. Our guild was assured victory, and now we are just S.O.L. Not cool, NG.
  • ATLAS-Z
    ATLAS-Z Member Posts: 6,693 ✭✭✭✭✭
    I'll wait to hear back before I get too salty. This is a legit error and they should be addressing it.


    #Zombrex (Neo / Horizon / Genesis / Prime / Elite) 

    Are you Lost? Alone? Looking for a killer team to have your back?
    Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in.
    Remember, search ZOMBREX FAMILY. 
    Our page :
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    Send me a PM or message ATLAS#5063 on Discord

  • reekookr
    reekookr Member Posts: 209
    I find it strange that you need to open the victory screen and the points are not automatically awarded to you.
    tjhookrATLAS-ZPaste
  • Hershal
    Hershal Member Posts: 19
    There should be some sort of cooldown between end of last Guild War and new signup period, like the Challenge, so collection of rewards is still possible after the war ends. Everybody that played Sunday lost the rewards for victory.
    ATLAS-Z
  • ATLAS-Z
    ATLAS-Z Member Posts: 6,693 ✭✭✭✭✭
    edited May 2020
    > @Hershal said:
    > There should be some sort of cooldown between end of last Guild War and new signup period, like the Challenge, so collection of rewards is still possible after the war ends. Everybody that played Sunday lost the rewards for victory.

    Not everybody, some of my team got the reward. That's how I know where I should be. I should be over 3500 RP, but I'm under 3k

    The ones who got the reward were European so awake very early relative to my EST.


    #Zombrex (Neo / Horizon / Genesis / Prime / Elite) 

    Are you Lost? Alone? Looking for a killer team to have your back?
    Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in.
    Remember, search ZOMBREX FAMILY. 
    Our page :
    https://m.facebook.com/Zombrex2015/

    Send me a PM or message ATLAS#5063 on Discord

    tjhookrTetram
  • avelardez
    avelardez Member Posts: 1,281 ✭✭✭✭✭
  • Fluxxx
    Fluxxx Member Posts: 1,109 ✭✭✭✭✭
    We're going to look into it! For now we’ve sent out RP compensation based on how many players you had registered for that last battle (the same amounts that were sent out for uneven matchmaking). This isn't something we can fix quickly, so it will likely happen on the next few Mondays - so we'll run compensations like today.
    tjhookrATLAS-ZPasteTetram
  • psychwolf
    psychwolf Member Posts: 1,404 ✭✭✭✭✭
    No one at NG had any foresight when it came to this? Everything is a wash when the new war started.
  • Firekid
    Firekid Member Posts: 3,191 ✭✭✭✭✭
    Ok, will make sure our guild don’t play on a Sunday.
  • ATLAS-Z
    ATLAS-Z Member Posts: 6,693 ✭✭✭✭✭
    Thank you @Fluxxx !


    #Zombrex (Neo / Horizon / Genesis / Prime / Elite) 

    Are you Lost? Alone? Looking for a killer team to have your back?
    Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in.
    Remember, search ZOMBREX FAMILY. 
    Our page :
    https://m.facebook.com/Zombrex2015/

    Send me a PM or message ATLAS#5063 on Discord

  • Nanajja
    Nanajja Member Posts: 78 ✭✭✭
    Are team experienced same thing close war woke up already reset don’t know if won or lost. Reported to tech support no response even though replied suggestions didn’t help, frustrating get test phase going to be issues but teams are still using supplies to play only fair to comp us guinea pigs lol!
    psychwolf[Deleted User]
  • Tirea
    Tirea Member Posts: 50
    Push this thread up as the issue seems to be unresolved.

    The previous battle (02, 24.06.2020) in our guild we had two issues.

    1.) This happened to me. The battle ended with us winning. I saw the 1.5x applied screen but my RP did not change. I relogged into the game then the RP was updated and with the 1.5x bonus applied. So this seemed to be some kind of lag until scores had been updated.

    2.) Another guild member playing in this battle did also see the 1.5x applied screen but did not receive the 1.5x bonus even after relogging and waiting for a long time. Waited even until the next battle started. A ticket was submitted and the missing RP was manually granted.

    Summary: Be aware that there still seems to be an issue that sometimes the 1.5x bonus is not granted to your RP. This happens to individual players, not all players of the battle.