Game crashes 4.9 (iOS)

Zardox · February 2022

Question when you reinstall how to you remove it. When I select the app I have the option to delete the app. Is this the way to do it?

CrowTRobot · February 2022

Gobold69 said:

I got it going after reinstall

BUT! Uninstall, Restart device! then install.

Been in IT and games years make a big difference

will let you all know if stays this way

Thanks, I tried this as well, as well as several other iterations, but for me, once my game is restored, and I kill the app, it will not start up. My only option to play at this point is to delete, re-install, restore game, then it will let me play for a bit - so I may do that later - but we need the fix...

clausLene · February 2022

Same problem. Start the game 3-4 times and it works. Just a workaround.

huskersoxfan · February 2022

Where is communication from NG? This is what frustrates people across all industries. People can tolerate screw-ups, screw overs, etc. Lack of communication breaks companies and revenue.

Governator · February 2022

Zardox said:

Question when you reinstall how to you remove it. When I select the app I have the option to delete the app. Is this the way to do it?

Yeah. Just make sure your game is saved in the Gamecenter. You’ll be prompted after the game loads and the demo mode completes to reload with the Screen Name and Level you saved. Good luck!

Sashabot · February 2022

ое последнее наблюдение. Игра не вылетает, а сворачивает в фон. Похоже на проблемы с разрешением или поворотом экрана. Принуждение моего телефона поворачиваться в широкое горизонтальное положение вручную во время загрузки выглядит многообещающе для меня. Сделайте так все работает

xbassman · February 2022

Gobold69 said:

I got it going after reinstall

BUT! Uninstall, Restart device! then install.

Been in IT and games years make a big difference

will let you all know if stays this way

This worked on my iPhone8. Had to play 1 lvl1 mission, then gamecenter loaded my current game.

Gobold69 · February 2022

we well that lasted long. Worked after I reinstalled it, next time I tried its gone again.

Gobold69 · February 2022

ok a temp fix

reported by a guild mate go to settings - walking dead - and turn ff notifucations

game working on all Accounts ans devices. Turn notifications back in and it stops

so leave off for now

ivd reported this to support

Lexia · February 2022

Thank you @Gobold69, that is very helpful information!

We've seen a few now test this out, and turning the notifications off seems to allow the game to work normally. We're already taking a closer look at this on our end.

Those testing this out, could you share if the above action helps?

Some_call_me_Tim · February 2022

Lexia said:

Thank you @Gobold69, that is very helpful information!

We've seen a few now test this out, and turning the notifications off seems to allow the game to work normally. We're already taking a closer look at this on our end.

Those testing this out, could you share if the above action helps?

Didn't do anything for me on my device running ipadOS, sorry. My notifications were already switched off, and the game is still stuck at "killing walkers". Switching the ipad off an back on and changing notifications from off to on also did not help one bit.

Summarising this thread: several users reporting the issue. No work around seems to alleviate the problem. Users reporting the issue via the Next Games support get a standard reply: "we're working on it". No solution as of yet by Next Games. Does that sum it up...?

Gobold69 · February 2022

Lexia said:

Thank you @Gobold69, that is very helpful information!

We've seen a few now test this out, and turning the notifications off seems to allow the game to work normally. We're already taking a closer look at this on our end.

Those testing this out, could you share if the above action helps?

Welcome!

I don't know how much testing you do before release but I see a few issues on updates.

If you need testers let me know, I have been in IT for years, have multiple devices etc and dont want anything to help. would just like working updates not like the week when I spend a lot of time get online and lose rewards because things dont work/

Singer01 · February 2022

Eventually, I had an email back off support.
Yes the update has affected iOS users.
I did the usual uninstall etc etc..
I can get on game intermittently, so when I do, I stay on as long as I can..
Following all the idea's that everyone has given thanks guys..
I even went into a room with bad wifi and tried loading the game. When I took another screenshot of the black screen, the game loaded

I have faith that the devs are looking into this.. Well done guys..
But seriously these things should not happen in this day and age. A little testing goes a long way..

Firekid · February 2022

Some_call_me_Tim said:

Lexia said:

Thank you @Gobold69, that is very helpful information!

We've seen a few now test this out, and turning the notifications off seems to allow the game to work normally. We're already taking a closer look at this on our end.

Those testing this out, could you share if the above action helps?

Didn't do anything for me on my device running ipadOS, sorry. My notifications were already switched off, and the game is still stuck at "killing walkers". Switching the ipad off an back on and changing notifications from off to on also did not help one bit.
Summarising this thread: several users reporting the issue. No work around seems to alleviate the problem. Users reporting the issue via the Next Games support get a standard reply: "we're working on it". No solution as of yet by Next Games. Does that sum it up...?

If your stuck on the killing walkers bit you need to reinstall the game. The notification off bit is for a different bug that causes the game to crash on the black next game screen.

Gobold69 · February 2022

Nope, my issues was stuck on the blank first loading screen, so far no other issues will see later

Lexia · February 2022

Hello everyone,

Quick update on the matter - the team is currently in the process of investigating a fix for the issue with iOS players games not starting. Since it seems it is related to the game notifications, this was unfortunately not something that was possible to find before release (in other words, during testing).

Until we are able to deploy a fix, please try the following steps, which has proven to help most of the players with the same issue:

Re-install The Walking Dead: No Man's Land
Go to your Device Settings, Notifications and then turn OFF all notifications for the game completely (make sure you do not have the game open at the same time)

We’ll look into compensations later for those affected by this. I’ll also aim to update here when we further progress and have more information on the matter.

Thank you for the patience in the mean time, and also for the awesome tips and information! 🙌🙏

Singer01 · February 2022

Lexia said:

Hello everyone,
Quick update on the matter - the team is currently in the process of investigating a fix for the issue with iOS players games not starting. Since it seems it is related to the game notifications, this was unfortunately not something that was possible to find before release (in other words, during testing).
Until we are able to deploy a fix, please try the following steps, which has proven to help most of the players with the same issue:
Re-install The Walking Dead: No Man's Land
Go to your Device Settings, Notifications and then turn OFF all notifications for the game completely (make sure you do not have the game open at the same time)
We’ll look into compensations later for those affected by this. I’ll also aim to update here when we further progress and have more information on the matter.
Thank you for the patience in the mean time, and also for the awesome tips and information! 🙌🙏

Thank you very much for getting back to us on this thread.
I have one or two questions on the compensation.
Will it just be for ios users or the whole community of users?
What would it entale?

Zardox · February 2022

Big thank you to @Gobold69 and @Governator for your help. (A lot better that NG support team) I got back into the game but lost my 24 hour gas and Xp (used 1/2 hour of it lol). Again BIG thank you

Gobold69 · February 2022

Lexia said:

Hello everyone,
Quick update on the matter - the team is currently in the process of investigating a fix for the issue with iOS players games not starting. Since it seems it is related to the game notifications, this was unfortunately not something that was possible to find before release (in other words, during testing).
Until we are able to deploy a fix, please try the following steps, which has proven to help most of the players with the same issue:
Re-install The Walking Dead: No Man's Land
Go to your Device Settings, Notifications and then turn OFF all notifications for the game completely (make sure you do not have the game open at the same time)
We’ll look into compensations later for those affected by this. I’ll also aim to update here when we further progress and have more information on the matter.
Thank you for the patience in the mean time, and also for the awesome tips and information! 🙌🙏

Totally disagree.

You say you couldn’t find it during testing, what were you testing on? If you test in a iOS device then you would have notifications and would have seen the issue

i already offered to test. And for free! So please tell me what did your use to test the game on for iOS?

huskersoxfan · February 2022

Turning off notifications worked for me this morning. Thanks for help!

RiotZappa · February 2022

I think about 6000 flares will be appropriate compensation, considering my phone nearly ended up in my neighbours garden yesterday.

Invictuss · February 2022

I have the same problem. I can't enter the game. I uninstalled it and installed it again and is the same. The game doesn't load. I can't play since yesterday after the update. How do they know to compensate me if I can't enter the game and send a ticket?

zbot · February 2022

@Invictuss did you follow the instructions and turn off notifications?

Go to your Device Settings, Notifications and then turn OFF all notifications for the game completely (make sure you do not have the game open at the same time)

Invictuss · February 2022

yes I did, @zbot and is the same. i am stuck on this screen. nothing happens.

RiotZappa · February 2022

People who haven't been able to play up to now (who don't buy fuel) will have lost a possible LOT of stars meaning no crates/tokens/xp etc.

Compensation for those where the work around hasn't worked really will have to be special, fuel doesn't make up for hero tokens and tools.

ATLAS-Z · February 2022

Invictuss said:

yes I did, @zbot and is the same. i am stuck on this screen. nothing happens.

Hold 3 fingers on this screen until you get to support

AbraCadaver · February 2022

Can confirm. Turning off notifications for the game on IOS, makes it work without crashing

Lexia · February 2022

Hey everyone,

Hotfix 4.9.1 is now live and rolling out to iOS users!

https://forums.nextgames.com/walkingdead/discussion/49462/hotfix-update-4-9-1-ios#latest

Some_call_me_Tim · February 2022

Lexia said:

Hey everyone,

Hotfix 4.9.1 is now live and rolling out to iOS users!

https://forums.nextgames.com/walkingdead/discussion/49462/hotfix-update-4-9-1-ios#latest

Thanks for letting us know! Hotfix worked; game is up and running.

For future reference: is there a risk of losing progress when re-installing the game, and if so, how to mitigate?

zbot · February 2022

@Some_call_me_Tim make sure your game is linked to game center for iOS or google play for Android

@ATLAS-Z thanks for the reminder about the 3 finger method!

@everyone, please contact support if you are still experiencing these issues after the hotfix. In game if you can or https://nextgames.helpshift.com/hc/en/4-the-walking-dead-no-man-s-land/contact-us/

Game crashes 4.9 (iOS)

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