Hi Alexander, return two accounts!

Hello everyone. And especially Alexander. I don't know where to write anymore. I'm writing to the general forum, maybe this way things will get off the ground.  I have been playing my favorite game for more than 5 years, I am the leader of one of the oldest guilds, I have walked a long and fun path together with everyone. About 12 days ago, for some unknown reason, my game disappeared (I play on iOS). Just a new game with level 3 has appeared)) . I contacted technical support, reported all the data. (I'll make a reservation that I was steamed with receipts for the last three purchases). Yes, maybe I could not immediately understand what Alexander requires of me, I sent him all the checks that I had nearby, but he constantly asked me to send three checks)).  Do you know how instead of good morning, send me three checks - three checks -three checks))) Thanks to Lexia, she suggested that these checks are not the last, then I found the right ones and sent them again. We're done with the checks!  It took * half a year* and everyone realized that I, it's me), Hallelujah. 

Then the incredible happens. Technical support clarifies my ID from the game center where you need to restore the account. I'm reporting it. After the message comes that everything is successful, restart the game and enjoy. As a result, technical support transferred the Mir account to someone else's ID and erased another Rim account there. I think when the technical support realized that they made a mistake, they quickly erased another account. As a result, two accounts disappeared from two IDs.  We're having a great time. Support responds once a day, sometimes twice. They're busy!!! And what are they doing if we solve one issue for two weeks ??? By what?? It's a strange approach, you're not the only one! Okay, so what? My turn didn't come to solve the problem right away?  I think this is a complete lack of respect for the players. Please sort it out and return two accounts now !!!!