Total Havoc Campaign: Weapon Spec Unchanged, 500 Gold Reward for Players

13

Comments

  • Killdozer187_
    Killdozer187_ Member Posts: 920 ✭✭✭✭✭
    edited March 2023


    March 20 exchange with Support. 

    “Probably” is the answer I got about upgrading the weapon and then replacing it. Nice support answer. Thanks DECA. 
    Ha! Well progress. I filed one on Monday asking if they are planning on sending me the shotgun with the original traits and I still haven't heard anything. They can have the 500 gold back, I only want the shotgun with the original traits... *Facepalming 
    GovernatorGriplee
  • Griplee
    Griplee Member Posts: 91 ✭✭✭
    Lol 'Probably' I honestly can't work out what Deca's intentions are
  • Dresden
    Dresden Member Posts: 69 ✭✭✭
    Interesting, today the new Wrecker is missing from my inventory but I still have the new pole ax thing and the 500 gold. April Fool's prank?
  • zbot
    zbot Member, OW Moderator, NML Legendary Moderator Posts: 7,709 ✭✭✭✭✭
    @Dresden wrecker is a hunter weapon, please double check
    Dresden
  • Governator
    Governator Member Posts: 4,647 ✭✭✭✭✭
    I contacted Support back on March 30 and said I wanted to swap out the weapons. Haven't heard a peep out of them. I had another issue dating back further to March 27 and still no response. DECA has no clue what they are doing. :neutral:
    MrLucky
  • WellyLuga
    WellyLuga Member Posts: 3,259 ✭✭✭✭✭
    edited April 2023
    I contacted Support back on March 30 and said I wanted to swap out the weapons. Haven't heard a peep out of them. I had another issue dating back further to March 27 and still no response. DECA has no clue what they are doing. :neutral:
    I did it more recently and it was all pre-set answers specifically for exchanging. Might want to try again, the automated responses said it would be done by the 3rd of April.


  • ATLAS-Z
    ATLAS-Z Member Posts: 6,693 ✭✭✭✭✭
    @Governator I recommend try again. And check your inbox after. 


    #Zombrex (Neo / Horizon / Genesis / Prime / Elite) 

    Are you Lost? Alone? Looking for a killer team to have your back?
    Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in.
    Remember, search ZOMBREX FAMILY. 
    Our page :
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    Send me a PM or message ATLAS#5063 on Discord

  • Governator
    Governator Member Posts: 4,647 ✭✭✭✭✭
    There is no option to close out the original support question I asked and that screen is still open. I can't get to the one you guys are showing. What a bunch of BS.
  • Bitterswt
    Bitterswt Member Posts: 10
    What's the status of those who want to exchange both weapons of 5.8 update to previously as stated release notes 5.8 specs. I just received another automated response & answered both 'yes' to the question of 500 gold deducted, & both weapons must be in inventory. This is the second time I'm receiving exactly similar questions from support in which I've already answered 'yes' to both questions
  • Stefankingx
    Stefankingx Member Posts: 34
    I asked them to replace they took the old one but did not replace with new one. Duh
  • Skadi
    Skadi Member Posts: 7
    There is no option to close out the original support question I asked and that screen is still open. I can't get to the one you guys are showing. What a bunch of BS.
    i got the same issue before, after 72 hrs being ignored there will be an option to close it and i can send new ticket using the exchange option. 
  • ATLAS-Z
    ATLAS-Z Member Posts: 6,693 ✭✭✭✭✭



    🤞👌☝️🤷⏰


    #Zombrex (Neo / Horizon / Genesis / Prime / Elite) 

    Are you Lost? Alone? Looking for a killer team to have your back?
    Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in.
    Remember, search ZOMBREX FAMILY. 
    Our page :
    https://m.facebook.com/Zombrex2015/

    Send me a PM or message ATLAS#5063 on Discord

    FuriousMoldovan
  • RowdyChowda
    RowdyChowda Member Posts: 4
    Has anyone that opened a ticket for the exchange actually received the weapons with original traits?  If so,did they come as a bundle or just show up in your weapons inventory?  Was there some sort of notification?

    Just wondering since DECA does not communicate with the player base
  • Dr_Krieg
    Dr_Krieg Member Posts: 17
    They said it could take up to a week, they have a few days left still.
  • RowdyChowda
    RowdyChowda Member Posts: 4
    Thanks a bunch!
  • BigBob
    BigBob Member Posts: 130 ✭✭✭
    Last I received. They have done nothing yet. I read this as them having until Monday the 10th.
    Governator
  • RowdyChowda
    RowdyChowda Member Posts: 4
    Thanks for the update!  Sucks we got to wait almost three weeks for something we should have been able to claim and upgrade when we got the tokens in the event.  
    RamrodGovernatorRiotZappaSuperhero
  • Governator
    Governator Member Posts: 4,647 ✭✭✭✭✭
    I'm still salty about losing the roughly 8 million XP and 3 days I spent upgrading the Poleaxe just to get it swapped with one that isn't upgraded. Someone suggested that we get some Workshop+ tokens when that happens. I'm good with that. @Jeroen
    hdhdh
  • Jeroen
    Jeroen Member, Community Manager Posts: 287 ✭✭✭✭
    We're discussing and evaluating what happened, prioritizing the offered compensation first before thinking what we want to do with this unfortunate situation
    BigBobGovernator
  • ATLAS-Z
    ATLAS-Z Member Posts: 6,693 ✭✭✭✭✭
    I'm still salty about losing the roughly 8 million XP and 3 days I spent upgrading the Poleaxe just to get it swapped with one that isn't upgraded. Someone suggested that we get some Workshop+ tokens when that happens. I'm good with that. @Jeroen
    I get your frustration about lost XP, but I've been around long enough to see this is how it is. XP is always lost. It's why I'm still on Full XP for 5 days now. 


    #Zombrex (Neo / Horizon / Genesis / Prime / Elite) 

    Are you Lost? Alone? Looking for a killer team to have your back?
    Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in.
    Remember, search ZOMBREX FAMILY. 
    Our page :
    https://m.facebook.com/Zombrex2015/

    Send me a PM or message ATLAS#5063 on Discord

  • Skadi
    Skadi Member Posts: 7
    hey do they really take your weapons and gold? i still had mine here
  • LoneWanderer360
    LoneWanderer360 Member Posts: 648 ✭✭✭✭✭
    It's ridiculous that we have to have both weapons to receive compensation. I got the wrecker shotgun but after realizing the traits had changed, I didn't bother going after the poleax. Now they say that they will only give you the original traits if you got both. That makes no sense at all. I don't see why it would be impossible from a software side and if it is impossible then just give everybody both weapons as a token of goodwill since you risk losing a ton of players willing to spend money to play this game. 
    nonoskiBuckhawgsRiotZappaGovernatorhdhdh
  • Stefankingx
    Stefankingx Member Posts: 34
    It’s bullshit. No replacement if you only have the wrecker. Very poorly managed the whole thing. 
    nonoskiBuckhawgsGovernatorhdhdh
  • nonoski
    nonoski Member Posts: 4
    edited April 2023
    Hi, been playing the game for a few years now but just created my forum account today to add my name to the unhappy people list !

    I'm in the same situation than LoneWanderer above. On top of that, I first had a message from support saying "no problem if you obtained just one weapon, we'll exchange this one", then when I inquired later about when the exchange would be made, "oops sorry about the previous communication, that was a mistake and we can only exchange both weapons"...

    My proposal is that both weapons should be made available for gold on the BM shop, and send gold compensation to players having filed tickets. How hard can that be ?

    I try to put myself in DECA's shoes, and I actually deal with customer issues in my job, but when/if you understand your customer's frustration, why don't you just do something about it ???

    :/
     
    BuckhawgsGovernatorhdhdh
  • Skadi
    Skadi Member Posts: 7
    wow, am i first here who got this?


  • roganrushrich
    roganrushrich Member Posts: 86 ✭✭✭
    Skadi said:
    wow, am i first here who got this?


    I guess you are just very lucky ;)
  • Billdinger
    Billdinger Member Posts: 311 ✭✭✭✭
    Thank you very much for the weapons. I have been very critical about things since DECA took over, but this is at least one small step in mending fences with the community. And thank you for not taking my previous, fully upgraded, versions and my 500 gold as well. This was the correct thing to do. Now, do this for everyone in the community that requests it whether they have the campaign versions in their inventory or not. Thank you.
    SkadiGovernator
  • Buckhawgs
    Buckhawgs Member Posts: 9
    Same situation as lone wanderer and 
    nonoski.  Gonna wait until the 10th before passing judgment.  They should replace the shotgun even if you didn’t obtain the pole axe.  Ridiculous!  
    Governator
  • BAKU
    BAKU Member Posts: 9
    DECA sucks ! 
    Infos and correct Help links only in English.
    Some Personal answers in German , Most Auto answers in English.
    Wrote on 23.03. will Change both Weapons.
    Today got Mail i'm too Late.
    General new Infos about new Messages from Deca.
    Will Deca not Change both for me the End to spent Money in the Game 
    BAKU / Zellenblock 
    Governator