Weapon Compensation Update
I want to update you on the current compensation situation after receiving a lot of your feedback on it.
We stated before that you could request our given solution until April 3, and it would take a week to get you your new weapons. We managed to hand out the weapons last week, but we didn't specify that deducting the old weapons would mostly come after that. Starting today, we are going over each eligible account to deduct the old equipment. Compensation first, deduction later, although people eligible already have had the 500 gold taken from them.
If you however find yourself in the situation where you didn't receive the new weapons, please check the following:
- Check if you made your request for an equipment exchange before April 3.
- Check if you were eligible for this request; you must have both of the required weapons as specified earlier.
- Check your earlier conversation with customer support; if you only talked to a bot, something could have gone wrong.
When you're sure you're still eligible for compensation after checking the above list, please respond to your ongoing customer support conversation once more.
Our expectation is to round up deducting the weapons within 2 weeks. We are able to verify if your old equipment was successfully deducted and if your new equipment arrived, and will double-check each player account involved.
We hope we are able to get each account sorted out as soon as possible, and we would like to apologize for the inconvenience this situation has caused. We will continue looking into your feedback on this matter, as well as other matters, so don't feel shy about reaching out to me.
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